Roles & permissions

This is the full picture of who can open what.

Everyone Where: Team 6 min read

Permissions are per location, so someone can manage one location and just serve at another — and whatever the menu shows, the real boundary is checked by the server. A role can't reach a page it shouldn't, even by typing the address.

New to the roles? Start with the friendly intro, Roles — who can do what. This page is the reference.

What the screen says	What it means
You don't have access to this page	Shown for a page outside your role, with a sentence naming who can open it — so you can tell that apart from a genuine broken link.

The roles at a glance

turnda has three roles. A person can be a manager of one location and plain staff at another.

Role	What they can do
Owner	Full access everywhere, never scope-limited — billing, brand, every location, every page below.
Manager	Runs locations day-to-day. A manager of a location can do everything there, unless the owner switches a specific capability off.
Staff	Serves people at the places they're assigned — the Queue, appointments, chat, and their own numbers.

A manager who only runs certain locations gets every manager page (Dashboard, Locations, Visitor pages, Displays, Devices, Team, WhatsApp, Email, Analytics, Reports, Activity) for those locations only — never the pages that belong to the whole business, like Settings, Profile and Billing. A manager with the manager account role can also open Settings, Profile and Data & privacy, but still not Billing.

On Team they see the people of the locations they manage, and can invite staff, reset a PIN and remove people there — the same things they can do from the Locations hub. On WhatsApp and Email they see their own locations; the switches and wording for the whole business stay with the owner.

A worked example. Maya is staff. The owner makes her the manager of the Northside location.

Maya now sees a dashboard, the Locations hub and Team showing Northside only, and can tune its lines, design its visitor pages, pair its devices, read its activity, and manage Northside's own team.
At Riverside, where she just serves, she's plain staff — Riverside's team, devices and settings are not hers. And she still can't open Billing or Settings, because those belong to the whole business, not a location.

What everyone shares

Serving is the shared core.

Everyone — including staff — gets the Queue (call, serve, hold, transfer, add a walk-in), Appointments, Team chat and My Metrics, at the places they're assigned.
Staff don't get a dashboard — it's a manager's overview — so their home page is the Queue.

Page by page: the matrix

Every page in the app, and who can open it. "At their locations" means the page appears, scoped to just the locations that person manages.

This leaves out two pages that sit on every role's own account menu regardless — Support, plus “Change my PIN” and “Where I'm signed in” for people who sign in with a PIN (email sign-ins do not have those two) — noted below the table.

	Owner	Manager account role	Manager staff who runs ≥1 location	Staff
Dashboard	✓	✓	At their locations	no — taken to the Queue
Blueprint	✓	✓	At their locations	—
Queue	✓	✓	✓	✓
Appointments	✓	✓	✓	✓
Locations	✓	✓	At their locations	—
Journeys	✓	—	—	—
Integrations	✓	—	—	—
Visitor pages	✓	✓	At their locations	—
Questions	✓	✓	At their locations	—
Wording and languages	✓	✓	At their locations	—
Displays (display designer)	✓	✓	At their locations	—
Devices (paired devices)	✓	✓	At their locations	—
WhatsApp & Email pages	✓	✓	At their locations	—
Team	✓	✓	At their locations	—
Team chat	✓	✓	✓	✓
My Metrics	✓	✓	✓	✓
Schedule	✓	✓	At their locations	—
Support	✓	✓	✓	✓
Guided setup	✓	—	—	—
Analytics & Reports	✓	✓	At their locations	—
Activity	✓	✓	At their locations	—
Settings	✓	✓	—	—
Across your business (priority tiers, transfers between locations)	✓	read only	—	—
Billing	✓	—	—	—
Hand-over	✓	✓	✓	—
Brand	✓	—	—	—
Manager permissions	✓	—	—	—
Profile / Data & privacy	✓	✓	—	—
Close account	✓	—	—	—

✓ = can open · — = not available. Checked by the server on every row. A blocked page shows "You don't have access to this page", not "Page not found". Manager access to some pages can be switched off per capability — see <a href="/en/team-and-roles/manager-permissions/">Manager permissions</a>.

Notes the table can't fit

Thing	Detail
Team — manager	Yes, for the locations they manage: they see those locations' people only. A location where they just serve is not on their Team page.
Settings, Profile, Data & privacy — a manager who only runs certain locations	No (a manager with the manager account role can open all three). These are about the whole business, so the screen says “This page is about the whole business, not one location. Ask the owner if you need something changed here.”
Owner-only levers beyond the pages above	Creating a line, creating or deleting a location, authoring journeys, minting, demoting, unassigning or removing a manager (including a location's only manager, after a confirmation — the owner then runs that location), and the get-started wizard.
Moving a visitor to another location	The owner, or a manager of both locations, and only while the account switch Allow transfers between locations is on.
Changing a visitor's journey	Any staff member at the location can add, take out, put back and reorder a visitor's steps still to come, unless the line's Staff can change a visitor's journey switch is off — then only managers and the owner can.
Managers do everything at their locations by default	The owner can revoke eleven specific capabilities (messaging, team, branding, renaming, deleting lines, journey mode, Lobby TV/displays, activity, analytics, plus the schedule and questions) from Manager permissions. Routine line settings are never gated.
Across your business, including priority tiers	Only the owner can change anything on it. A manager with the manager account role can open the page and read the list of priority tiers, but the switches are locked for them; a manager who only runs certain locations cannot open it. There is no manager capability for it that the owner could grant or revoke.
Activity for managers	Shows only their locations' entries — never business-wide events.
Devices for managers	They add, pair and manage the devices of the locations they manage. Another location's devices are refused by the server.

A staff member hits "You don't have access to this page"? That's the permission boundary doing its job — the page is outside their role or location scope, and the sentence on screen names who can open it.

Fix it Adjust their role or the locations they're assigned to on Team, and it appears. A genuine "page not found" instead means the address itself is wrong, not a permission issue.

A money problem reaches every role, but the fix doesn't. When the business reaches its visit limit, a red Stop shows for everyone who works there. A failed payment shows as a Warning to the owner and to managers; staff do not see it. The owner gets the button, and a manager sees Owner only in its place.

Who can fix it Only the owner gets the button to fix it, because updating a card or changing package is a billing action. See Warnings and alerts.

If you're a manager or staff and see a Stop or Warning with no button

Case	What to do
No fix button, or “Owner only” where the button should be	That's expected — tell the owner, you can't clear it yourself.
New visitors stop being able to join, and nothing on screen explains it	The business may have used all its visits for the month. Look at the red bar under the top bar and the Warnings list; if a location has gone quiet and neither explains it, the owner should check the meter on Billing.