Roles & permissions

This is the full picture of who can open what.

Everyone Where: Team 4 min read

Permissions are per location, so someone can manage one branch and just serve at another — and whatever the menu shows, the real boundary is checked by the server. A role can't reach a page it shouldn't, even by typing the address.

New to the roles? Start with the friendly intro, Roles — who can do what. This page is the reference.

What the screen says	What it means
You don't have access to this page	Shown for a page outside your role, with a sentence naming who can open it — so you can tell that apart from a genuine broken link.

The roles at a glance

turnda has three roles — plus one earned hat.

Role	What they can do
Owner	Full access everywhere, never scope-limited — billing, brand, every location, every page below.
Manager	An account-level role that runs locations day-to-day. Managers can do everything at the locations they run, unless the owner switches a specific capability off.
Staff	Serves people at the places they're assigned — the queue, bookings, chat, and their own numbers.
Location-manager	Not a fourth role — a staff-role person made manager of one or more locations. See below.

A location-manager gets the location-scoped manager pages (Dashboard, Locations, Visitor pages, Displays, Analytics, Reports, Activity) for their locations only — never the account-wide pages like the account Team page, the message channels or Settings.

They still run their own branch's team, though — from the Locations hub they can see the roster, invite staff, change roles and remove people at the locations they manage. That lives inside Locations, not on the account-wide Team page.

A worked example. Maya is staff. The owner makes her the manager of the Northside branch.

Maya now sees a dashboard and the Locations hub showing Northside only, and can tune its lines, design its visitor pages, read its activity, and manage Northside's own team from there.
At Riverside, where she just serves, she's plain staff — she still can't open the account-wide Team page, Billing or Settings, because those belong to the account, not a location.

What everyone shares

Serving is the shared core.

Everyone — including staff — gets the Queue (call, serve, hold, transfer, add a walk-in), Bookings, Team chat and My Metrics, at the places they're assigned.
Staff don't get a dashboard — it's a manager's overview — so their home page is the Queue.

Page by page: the matrix

Every page in the app, and who can open it. "At their locations" means the page appears, scoped to just the locations that person manages.

This leaves out two pages that sit on every role's own account menu regardless — My sign-in and Support — noted below the table.

	Owner	Manager account role	Location-manager staff who runs ≥1 location	Staff
Dashboard	✓	✓	At their locations	no — taken to the Queue
Queue	✓	✓	✓	✓
Bookings	✓	✓	✓	✓
Locations	✓	✓	At their locations	—
Journeys	✓	—	—	—
Visitor pages	✓	✓	At their locations	—
Displays (board designer)	✓	✓	At their locations	—
Devices (paired screens)	✓	✓	—	—
WhatsApp & Email pages	✓	✓	—	—
Team (account-wide page)	✓	✓	—	—
Team chat	✓	✓	✓	✓
My Metrics	✓	✓	✓	✓
My sign-in	✓	✓	✓	✓
Support	✓	✓	✓	✓
Get started (setup wizard)	✓	—	—	—
Analytics & Reports	✓	✓	At their locations	—
Activity	✓	✓	At their locations	—
Settings	✓	✓	—	—
Queue defaults (priority tiers, transfers, weekly email)	✓	—	—	—
Billing	✓	—	—	—
Brand	✓	—	—	—
Manager permissions	✓	—	—	—
Profile / Data & privacy	✓	✓	✓	✓
Close account	✓	—	—	—

✓ = can open · — = not available. Checked by the server on 19 of these 20 rows (Devices is checked in the app's menu only, not the server — see the note below). A blocked page shows "You don't have access to this page", not "Page not found". Manager access to some pages can be switched off per capability — see <a href="/en/team-and-roles/manager-permissions/">Manager permissions</a>.

Notes the table can't fit

Thing	Detail
Team (account-wide page) — location-manager	No — but runs their own branch's team from Locations.
Owner-only levers beyond the pages above	Creating a line, creating or deleting a location, authoring journeys, transferring a visitor to another location, minting or demoting a manager, and the get-started wizard.
Managers do everything at their locations by default	The owner can revoke nine specific capabilities (messaging, team, branding, renaming, deleting lines, journey mode, TV boards/displays, activity, analytics) from Manager permissions. Routine line settings are never gated.
Queue defaults, including priority tiers	Owner-only, full stop — there is no manager capability for it at all, for either kind of manager. An older version of this table listed it as a manager capability the owner could revoke; that capability was removed from the product, so the whole page is owner-only now.
Activity for location-managers	Shows only their locations' entries — never account-wide events.
Devices — the one menu-only limit	A location-manager who somehow reached the Devices screens endpoints would be let through by the server (it uses the same location check as the rest of Locations) — they simply have no menu item or link to get there. Everywhere else in this table, "no" is checked by the server itself.

A staff member hits "You don't have access to this page"? That's the permission boundary doing its job — the page is outside their role or location scope, and the sentence on screen names who can open it.

Fix it Adjust their role or the locations they're assigned to on Team, and it appears. A genuine "page not found" instead means the address itself is wrong, not a permission issue.

A money problem reaches every role, but the fix doesn't. When a payment fails, or a branch is paused because it wasn't recovered, a banner appears for everyone signed in there — owner, manager and staff alike.

Who can fix it If the whole account has no subscription at all, everyone sees that too. Only the owner sees the button to fix it, because adding a card is a billing action.

If you're a manager or staff and see the banner with no button

Case	What to do
No fix button on the banner	That's expected — tell the owner, you can't clear it yourself.
One branch just stops taking new visitors, no banner for anyone	That branch's subscription has already ended. If a branch has gone quiet and nothing on screen explains it, the owner should check Billing.