HelpTeam & rolesWho can manage the schedule

Who can manage the schedule

The owner decides whether managers may change the schedule. It is one switch, Manage the schedule, and it starts on.

Owner (a manager can read it) Where: Manager permissions → Manage the schedule 2 min read

Quick answer. With it on, a manager runs the schedule for the locations they manage. Turn it off and every manager loses Rules, Shifts, Rosters, Staff and Leave — but they can still set opening hours. It is one switch for the whole business, not one per manager.

Example A salon owner has two managers, Aisha and Ben. She wants to do the rota herself, so she turns the switch off. Both managers still set their location’s opening hours and still run the Queue, but neither sees the shift tabs any more. She sets the shifts and records the leave.

What the switch does

On the owner-only Manager permissions page, Manage the schedule reads “Set shifts and rosters, record leave and cover, and change a day for people at their locations.” Like the others it starts on, and turning it off takes effect for all managers straight away. Owners are never restricted by it.

Part of Schedule	Owner	Manager with the switch on	Manager with it off	Staff
Turn staff scheduling on or off	Yes	No	No	No
Hours tab (opening hours)	Yes	Yes, for their locations	Yes, for their locations	No
Rules, Shifts, Rosters	Yes	Yes, for their locations	No	No
Staff tab: the week, Today, Assign	Yes	Yes, for their locations	No	No
Leave and cover	Yes	Yes, for their locations	No	No
Schedule checks, and the schedule warnings in Needs attention and the Warnings badge	Yes	Yes	No	No
My calendar (their own days)	Yes	Yes	Yes	Yes

What it does not govern

Opening hours. Hours stay the day job of the owner and the managers of that location, exactly as before. The switch does not touch them.
Manage the team. It is a separate switch. A manager with “Manage the team” off can still record leave if “Manage the schedule” is on — for example a sick call at five to nine.
Turning staff scheduling on or off. Only the owner can, always.

Locations, and what is checked

A manager manages the schedule only at the locations they are placed at. A manager of another location is refused, and another business finds nothing at all.
The server checks every request — to read as well as to change. A member of staff cannot see the week by any other route.
While staff scheduling is off, managers and staff see none of it.
If you turn the switch off, shifts, rosters and leave that already exist are kept. They simply cannot be changed by that manager.

Turning it off for managers

Open Settings → Manager permissions (owner only). See Manager permissions.
Switch Manage the schedule off.
Managers lose those tabs. The Staff tab stays on the Schedule page, greyed, with the reason “The owner has turned this off for managers.” The permission is one switch for the whole business, so it applies to every manager at once. Shifts, rosters and leave that already exist are kept.

Common questions

Question	Answer
A manager says they cannot see Shifts.	Either staff scheduling is off, or Manage the schedule is off for managers. Check both.
Can a manager turn scheduling on?	No. Only the owner.
Who gets the “not in” warnings?	The owner, and managers of that location who have Manage the schedule.