Turn on appointments
There's no single switch. A line becomes bookable as soon as it has a booking window — a service is optional, just a picker on the form if you add one — then you choose how bookings and walk-insSomeone who joins the line on the spot (QR, link, or kiosk) without a booking. share the same queue.
How a line takes bookings
- Open the line's card on the Locations hub.
- Set the booking window in Booking rules (or the line settings' Bookings & appointments section). The hours people can self-book, and how many bookings per slot. This is the only thing that's actually required.
- Optionally add one or more services in the Services row. Adds a "what do you need" picker to the booking form. Skip it and the form books straight in, with no picker.
Once the booking window is set, the line's public self-booking page starts offering times. That's the whole "turn on" — a booking window is all it takes; services are extra.
How they share the queue
Your serving order decides precedence between a booking and a walk-in.
| Keep it fair Popular | Appointments first | |
|---|---|---|
| What it does | A long-waiting walk-in can move ahead of a not-yet-due booking | A due booking is never passed |
The booking window
Booking rules settings
| Setting | What it controls |
|---|---|
| Self-booking opens / closes | When self-booking is open each day — 9 am to 5 pm until you change it. |
| Bookings per time slot | How many bookings one slot can hold — 1 by default, up to 99. |
| Booking horizon | How far ahead people can book — 1 to 365 days (a year, by default). |
The slot grid itself is a fixed menu — 10, 15, 20, 30, 45 or 60 minutes.
The times a visitor sees come from your line's open hours and that slot length — until they pick a service you have given a length to. From then on the times are spaced to fit it.
See How bookings are called for the timing settings.