HelpAppointmentsTurn on appointments

Turn on appointments

There's no single switch. A line takes appointments on every Serving order except First come, first served. Its appointment page counts as ready once it has an appointment window and at least one service — then you choose how appointments and walk-ins share the same line.

Owner & Manager Where: Locations → Line settings → Appointments + Services 2 min read

Walk-ins and appointments live in one line. turnda doesn't split them into separate lines — they share a single line, and a serving rule decides who's called when.

How a line takes appointments

Open the line's card on the Locations hub.
Check the line's Serving order is not First come, first served. A new line starts on Keep it fair, which takes appointments. A line on First come, first served takes none.
Set the appointment window in the line settings' Appointments section. The hours people can self-book, and how many appointments per slot.
Add at least one service in the line settings' Services section. The setup page marks the appointment page as ready only when the line has a service, so it keeps showing a reminder until you add one. The service is also the "what do you need" picker on the appointment form.

Once the appointment window is set, the line's public online appointment page starts offering times. Add a service as well and the line's setup counts as ready — that's the whole "turn on".

How they share the line

Your serving order decides precedence between an appointment and a walk-in.

	Keep it fair Popular	Appointments first	First come, first served
What it does	A long-waiting walk-in can move ahead of a not-yet-due appointment	A due appointment is never passed	Strict arrival order. The line takes no appointments.

Set this per line, in Line settings → Serving order.

Changing this on a live line asks you to confirm. It re-sorts who's next, so the app checks with you first.

The appointment window

Appointments settings

Setting	What it controls
Self-booking opens and Self-booking closes	When self-booking is open each day — 9 am to 5 pm until you change it. Closing can be set to midnight.
Appointment slot length	The slot grid people book on — 30 minutes until you change it.
Minimum notice	The soonest an appointment can be, in minutes from now. Blank means no minimum.
Appointments per time slot	How many appointments one slot can hold — 1 by default, up to 99.
Appointment horizon	How far ahead people can book — 1 to 365 days (a year, by default).

The slot length is a fixed menu — 10, 15, 20, 30, 45 or 60 minutes.

The times a visitor sees come from your line's open hours and that slot length — until they pick a service you have given a length to. From then on the times are spaced to fit it, and an appointment holds that whole length for its chair or person — a 90-minute service at 9:00 blocks that person until 10:30.

See How appointments are called for the timing settings.

Online appointment page shows no times? Check that the line's Serving order is not First come, first served, that the appointment hours cover the day, that the line is open that day and is not paused. Also add a service, because the setup page treats the appointment page as ready only once the line has one.