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Close your account

Closing is gentle. It stops new joins, lets visits in progress finish, offers you an export, and can be undone for 7 days.

Owner Where: Settings → Close account 7 min read

After those 7 days your data is permanently deleted, so take the export before you close. Owner only.

What it is

Closing your account ends your business on turnda. It starts a 7-day grace period, not an instant wipe, so a mistake is recoverable.

How to check it in turnda

From Settings, choose Close account. It is in the “Danger zone” group.
Read the box. It names the deletion date, tells you about the money, offers Download my data under “Take your data with you first”, and lists any unused packs you hold. If people have booked appointments, it also says how many, and a switch Cancel their appointments and tell them is on by default. A question “Before you go — why are you leaving? (optional)” never blocks closing.
Type CLOSE to confirm. This enables the Close my account button.
Press Close my account. You get a confirmation that closure is scheduled.

A real example

Ana's Café Ana sells her café. On the 10th she downloads her setup export, then closes the account. Her lines stop taking new visitors at once, and the three people waiting are still served. Her US$49 renewal is switched off. On the 14th a buyer asks her to keep it, so she presses Reopen account in the red bar at the top of the page and her paid package carries on with no new charge. Had she waited until the 18th, everything would have been deleted for good.

What happens in turnda

1New joins stop
Across the whole business, immediately
2Visits in progress finish
Nobody is cut off mid-service
3You are offered a data export
4Reversible window
7 days. One tap undoes it
5Permanently deleted
Once the 7 days are up

In order, once you press Close my account.

Your money	What happens
Your renewal	Switched off at the same moment, so you are not charged again.
The time you already paid for	Not refunded, except in the cases set out in the Terms (5.7). The Terms are written in English; this page is a faithful summary of them.
Packs and balances	Anything unused ends when the account is finally deleted, and it is not refunded. The Close account box lists what you hold. Undo the closure first and it all stays yours.
A refund you are already owed	Still paid, even after the account is closed. If you still hold credit with us, or a refund is still owed, when your account is finally deleted, we email you to ask for your bank details. There is no form or link: reply to that email with your business bank account and we pay you by bank transfer; the money you are owed is not deleted with your account. See A refund that bounced.
A refund email that bounces, or a card dispute that is still open	Neither can hold your deletion back. It goes ahead on its date. The money and dispute records stay, and so does your contact email, so a refund can still be paid.
Appointments people have booked	If you leave the switch on, they are cancelled and each visitor is told (some may not be reachable, and the box says how many you would need to phone). If you turn it off, their appointments and reminders keep working until the account closes, and then they are removed with no message to them. If you reopen later, cancelled appointments stay cancelled.
If you undo the closure within the 7 days	A package you have paid for carries on, with no new charge.
If your payment was failing, or your paid time ended during those days	You are on the Free package and can choose a package again.

Your package ends on the deletion date (the end of the 7-day window), or at the end of the time you paid for if that comes first.

Changing your mind

Button	What happens
Reopen account	In the red bar at the top of every page while the account is closing. Reactivates the account. One tap, everything back as it was. Available for 7 days after you close. A manager sees “Owner only” instead of the button.
Reverse closure	The same thing, inside the Close account box in Settings. It shows only while a closure is scheduled.

After those 7 days, closure is final. The account's data is permanently deleted and cannot be recovered. All that stays behind is a small stub: the business name, its account code (so the code is never given to another business) and the leaving reason you picked. Anything you typed when leaving is erased, and so is your sign-in record. Your contact email is erased too, with one exception: if a refund or an amount is still owed, we keep it until that is settled and then for 90 more days, so we can reach you, and then it is wiped. Our privacy policy lists the few other things we keep. After a business is closed we keep a scrambled code of its sign-up email for 6 months, only to stop the same email opening a new free account straight away; it cannot be turned back into the address.

The emails you will get

If you close the account

Subject line	What it says
“Account deletion scheduled.”	Sent the moment you close. Names the date, says your lines have stopped taking new visitors while anyone already waiting is still served, and reminds you that you can undo it with the button in the email, or from the red bar at the top of any page after you sign in (its button reads Reopen account; it is the owner's to press). A second version of this email, “Account deletion scheduled, with unused packs”, lists the packs you still hold and says they are lost and not refunded.
“Your account is deleted tomorrow.”	A last reminder, the day before. Gives you two buttons: Keep my account to undo the closure, and Download my data for a copy of your setup first (your locations, lines, screens, questions and settings, not visitor records or your team list).
“Your account has been deleted.”	Sent once it is done. Nothing further is owed and no more messages are sent about it.

What you need to do

Take your data export before you close. Once the final deletion runs, your configuration is gone for good.
If you only want to stop the next charge and keep serving until your paid time runs out, do not close. Cancel from Billing instead. See Changing your package.
Use up anything you have left in your packs. What is unused ends when the account is finally deleted, and it is not refunded.

What turnda does not cover, and who does

Not covered by turnda	Who covers it
Recovering data after the 7 days	Nobody. It is deleted for good.
Telling your customers you are closing	You.
Your own records for tax	You. Download your invoices and statements first.

Common questions

Question	Answer
What is the difference between cancelling and closing?	Cancelling on Billing stops the renewal. Your business then moves to Free at the end of the time you paid for, and carries on. Closing ends the whole account.
Is a Free account ever deleted?	A business on Free is kept for as long as it is used. It is never paused or deleted for not paying.
What if nobody uses an account for a year?	If nobody signs in and no visitor joins for 12 months, we send two warning emails, 30 days and 7 days before, then the account and its data are deleted. One sign-in, or one visitor joining, stops it. Every warning names the deletion date.
Can I sign up again with the same email after my account is deleted?	Not straight away. After the final deletion we keep a scrambled code of the email, only to stop a repeat free account. Sign-up with that email is blocked for 6 months unless we release it on request: contact us and we can release it, or use a different email. Nothing from the old account ever comes back. Until the final deletion, the email still belongs to the closed account, and Reopen account (or Reverse closure) is the way back.
A paid package that ends?	The business moves to the Free package and keeps everything.

Related: Billing & packages