Design your lobby-TV display
The display is the screen in your lobby that shows who's being served. You start from a ready-made layout, then tune it on a canvas that's the real display — what you see is exactly what the TV shows.
Start from a layout
Open Displays to see a gallery of ready-made layouts — Call display, Now and next, Serving points, Waiting list, Join from your phone, a Journey display, and more.
- Two buttons at the top switch between Wide device and Tall device layouts, for a TV mounted the normal way round or upright.
- Pick one close to what you want and you'll have a working display in three or four taps.
Two things worth knowing on that page
| What you see | What it means |
|---|---|
| “Fits your setup” on a card | You have more than one serving point set up, and this is the counters layout — its shape already matches your business. No other layout ever carries it. |
| “YOUR CURRENT TV LOOK” card | Only appears if you already set a look on the older lobby-TV designer. “Start from my current TV look” turns your colours, text size and layout into a display you can change — your old look is left as it was. |
| “YOUR DISPLAYS” row above the gallery | Lists displays you have already saved, each labelled Wide device or Tall device. It only appears once you have saved one — an empty-looking gallery on day one is normal. |
A card marked "a few choices" asks a short question before it opens, so the display it builds is the right shape first time.
- “How many counters, rooms or chairs serve this line?” (and one column or two) — starts on the number you already have set up.
- “How many different services share this display?”
- For the video layout: “Where should the video sit, and how many lines go beside it?”
The live editor
Three panes
| Pane | What it is |
|---|---|
| Rail | The sections on the page. Each row has move-up and move-down arrows, and the rail order is the screen order. |
| Live canvas | In the middle — the real display, updating as you edit. |
| Inspector | Two tabs: This section, and Whole display. |
Your display can take turns showing several pages. In the Pages area of the inspector, switch on Rotate through pages, then set how long each page shows (a whole number of seconds from 2 to 120; a new page starts at 8). With the switch off, or only one page, the display simply stays on the page you see. This is about pages taking turns — it has nothing to do with turning a sideways TV, which is the Rotation setting on the screen itself.
Keep clear of the edges is also set per screen, not in the editor: open the screen's settings on Devices. It is 2.5% unless changed, and exists for older TVs that crop the picture's edge.
| Along the top bar, left to right | What happens |
|---|---|
| All layouts | Goes back to the gallery. |
| Full size | Opens the display at real scale over the whole window. Press Close at the top right, or Esc, to come back. |
Also on that top bar
| What you see | What it means |
|---|---|
| The display's own name, next to All layouts | Only you ever see it. It's how you find the display again. |
| A badge naming the layout you started from | Names the ready-made layout you started from until you change something. From then on it reads “Changed by you” — nothing is unsaved or wrong, it's just no longer the stock layout. |
| A badge reading “On {{count}} devices” (for example “On 2 devices”) | Saving repaints those TVs immediately. Hover it and it says so — “Saving updates these devices”. |
| That same badge reading “Not on any device yet” | The most common reason an owner thinks their display isn't working — designing a display and sending it to a screen are two different steps. |
“Set it up for my kind of business”
Four buttons — Salon, Clinic, Workshop and Café or takeaway — fill in the wording, the colours and what the left-hand column is called, all at once.
What each shortcut actually does
| Button | Now-serving word | Column name | Colours | Names shown? |
|---|---|---|---|---|
| Salon | “In the chair” | Chair | Dark with a warm bronze highlight | Yes — names on (what shows follows the line's privacy setting) |
| Clinic | “Now called” | Room | Calm paper-white with a blue highlight | No |
| Workshop | (unchanged) | Bay | Dark with an orange highlight, larger text, at most 5 rows per panel | No |
| Café or takeaway | “Ready to collect” | Till | Dark with a teal highlight | No |
Wide, tall and very wide screens
A display is built either wide or tall, and it's told which by "Which way is the device?" on the Whole display tab.
Every wide layout has a tall twin with a matching name — most end in “, tall”: Call display, tall; Serving points, tall; Waiting list, tall; Full picture, tall; Number and notice, tall; Join from your phone, tall; Ready for collection, tall; How busy are we, tall; Journey display, tall. A few have their own names instead: Number over list (for Now and next), Two services stacked (for Side by side), Video on top (for Line and video) and Show only (the same name in both shapes). Number, list and ticker is a tall layout with no wide twin. On the Whole display tab, a display that started from a layout made for the other way round says “This display started from a layout made for the other way round, so its panels are stacked to fit.” with a button, Use the … layout.
| What the screen asks | What happens |
|---|---|
| Switch to the … layout? | “This replaces the panels on this display with that layout's panels. Your wording, colours and sound settings stay.” Press Switch layout to do it, or Keep what I have to leave the display exactly as it is. |
On a very wide screen — the long, letterbox-shaped ones, wider than an ordinary widescreen TV — the lobby TV keeps its normal shape in the middle.
The two strips left over at the sides are filled with your brand colour and your logo (or your business name, if you haven't uploaded one) instead of being left black.
There's nothing to switch on — it happens on the real screen only, so the editor's preview still shows the plain display.
Save & send to a screen
Press Save display and you're prompted to send it to a screen from Devices.
Editing, warnings and deleting
| What happens | What it means |
|---|---|
| Click a box | Click any part of the display, or its name in the list beside it, and only that box's settings open. |
| Two colours are hard to read together | The page shows the contrast ratio and warns you. Your choice is kept. |
| Someone else saved first | A message says someone else changed this display while you were editing, and your changes stay on screen. Choose See their version to load theirs, or Keep mine to save yours over it. A refused save also stays on screen until you press Dismiss. |
| A manager opens the designer | A manager can edit displays for their own locations only, and a new display starts in one of them. A display for all locations opens with Save switched off and the reason beside it: only the owner can change it. |
| A panel's line was removed, or is in another location | The panel is flagged, Save refuses until you pick another line, and until then the display shows “This line isn't available right now”. If you move a display to another location, panels pointing at a line there are set back to “this display's line” and you are told. |
| A counter a panel was tied to is deleted | When you open the display the panel shows the whole line again, with a note saying so. |
| Delete a display | You confirm first, and it can't be undone. Any device showing it falls back to the standard display within seconds. |
| No lines yet | Displays says so and sends you to Locations to add one first. |