HelpBilling, payments and refundsExtra visits

Extra visits

A busy month can go past your package. Extra visits keep your business going: 500 more visits for US$15 a pack, without a rushed change of package.

Owner Where: Billing → Extra visits 5 min read

Extra visits are off for a new business. On a paid package they start only when the owner chooses a monthly limit and ticks the permission. Nothing is bought before that.

What it is

An extra-visits pack is 500 more visits for US$15. turnda buys one for you when about 10% of your visits are left, if you have chosen a limit. Your package's own visits are used first, then your extra visits.

How to check it in turnda

Open Billing and find the Extra visits card. It shows what is left, the packs bought this month and your limit. Until you choose a limit it says extra visits are off.
Look for the line Extra visits from turnda this month in the top card, Your package. If turnda gave your business free extra visits, they show there. They are never charged and end with the billing month.

A real example

Mei's Salon Mei is on Core (1,500 visits) and has set her limit to 1 pack. Late in the month her visits drop to about 10% left, and turnda buys one pack: 500 more visits for US$15, charged to her card. She uses 120 of them before the month ends. The other 380 are still hers next month, because bought extra visits do not expire while she pays for a package. She paid US$15 once, plus her normal package.

What happens in turnda

1Your package is being used
Nothing is bought yet
2About 10% of your visits are left
One pack is bought, if your limit allows
3Your business carries on
Your package's visits go first, then the pack
4Down to about 10% again
The next pack is bought, up to your limit
5The month ends
Extra visits you have not used are kept for next month

When a pack is added.

Visits used this month	What happens
Up to the warning point	Nothing.
At 80% of your package	Everyone who can see the meter gets a warning. Nothing is bought.
About 10% of your visits left	One pack is bought: 500 more visits for US$15, if your monthly limit allows. Your package's own visits go first.
That pack is nearly used up	At about 10% left again, a second pack is bought, if your monthly limit allows.
Your limit is used up	The business is still served and every Call is counted. New joins continue until closing time that day, then pause until the month starts again, or straight away if you press Raise my limit. People already waiting are still served.
You chose none, or have not chosen yet	No pack is ever bought. When your visits run out, new joins continue until the end of that day, then pause until your next billing month.
Your card is declined, or your bank wants you to confirm	No pack is bought yet. Your remaining visits carry you while you press Update card or Confirm the payment; the pack is bought the moment it works.
Visits are being used much faster than usual	Automatic buying pauses to protect your card. The door keeps taking people. Check your line and press Resume automatic buying if the rush is real.

Extra visits add emails. In the month a pack is bought it adds 3 emails for every visit in the pack. In later months, each extra visit you actually use adds 3. Extra visits come with emails, not WhatsApp messages or texts.
Extra visits you have not used stay yours while you pay for a package. On Free they are paused and kept.
A price change reaches extra visits too. If the price of a pack goes up, you are emailed first and the new price starts 30 days later. A lower price starts at once. When you switch extra visits on or choose a limit again, the words you tick show today's published price, the "at most" figure and the tax, and that is what you are charged; a business that is already on keeps its price until the 30 days have passed. The words you ticked to allow each new pack show the price you will actually be charged. See Price changes, and the 30 days' notice.
The limit is yours to choose, from 1 to 10 packs a month, or none. See Your monthly limit.
A Call you undo within 60 seconds is not counted. If it used an extra visit, that visit goes back to your pack. A pack that was already bought is not taken back.

What you need to do

Choose your monthly limit on the Extra visits card. Extra visits are off until you choose. Pick a number, or none.
Tick the permission for turnda to charge your card for each new pack.
If you buy extra visits most months, compare with the next package up. A monthly payer moves up at once. See Changing your package.

What turnda does not cover, and who does

Not covered by turnda	Who covers it
Extra visits on Free	Not available. Free has no card. Extra visits you already hold are paused and kept, and come back when you pay for a package again.
Refunding unused extra visits for a change of mind	Not covered. Extra-visit packs are not refunded for a change of mind. Unused packs end when a closed account is finally deleted.
A pack your bank refuses	Your bank. See Card expiry and failed payments.

Common questions

Question	Answer
Is a pack bought before I run out?	Yes, a little before: at about 10% of your visits left, so your line never stops while a payment goes through. Nothing is bought if you have not chosen a limit, and never more packs than your limit.
What if I switch extra visits off?	At the limit your business pauses new joins at the end of the day. See Your package and visit meter.
Do free visits from turnda count in my limit?	They count in your meter and are used first, so a pack is bought later.