Recover your account

Recovery is your back door for you, not for anyone else. It works with two things only you have — your business's business code and one of the recovery codes you saved when you created the account.

• Use recovery when you can't get to your sign-in email — a changed address, a lost inbox. On the sign-in page tap Locked out? Recover your account. (If you can still open your email, just request a fresh sign-in link instead — that's simpler.)
• When it finishes, the account's owner sign-in becomes the email you signed in with, you are shown a new set of recovery codes once, and then you land on your dashboard.

• Any email you can open will do — a personal address, a second one, it does not have to be the address that is on the account. That is the whole point: the address on the account is the one you have lost.
• turnda needs to know it is talking to a real inbox before it will hand an account over, and your recovery code is the proof that the inbox should be yours.
• The moment you are signed in you are taken back to the recovery form by itself — you do not have to go looking for it again.

• Tap Recover my account. Each recovery code works once, so cross it off after use.

• Before anything else you see Save your new recovery codes, with a new set of recovery codesOne-time codes shown once when you create your account. They're the only way back in if you lose access to your sign-in email. — shown once. Copy or download them before you tap I've saved them — continue. Every code from before has stopped working, including any you still had left over.
• Every device that was signed in as the owner with a username and PIN is signed out, and any PIN reset code for the owner that had not been used yet stops working. Your teammates stay signed in.
• Recovery closes every door the old sign-in had. Example: if a former manager still had your old code list, or a tablet at the counter was signed in as you, none of that works any more.
• If you closed the screen before saving the new codes, make another set on your profile with Generate new codes. It's also a good moment to confirm your sign-in email there is one you can reach.

• The limit is on the person trying, never on the business. Nobody can lock you out of recovery by typing your business code, because the counting is by the connection and the sign-in email that is trying. One inbox written with a +tag or dots counts as one.
• A correct recovery clears the count for the connection you used.
• On a phone, the recovery page and the sign-in step that comes before it open normally, so you can finish. The rest of the business app asks for a computer or a tablet.