HelpSMS (text messages)The registration fee for a country on request

The registration fee for a country on request

Some countries only allow texts from a sender name that has been registered there first. You can ask for one. The first business that asks pays the registration fee; every business that asks after that pays nothing.

Owner Where: Billing → Countries on request 7 min read
Asking is free. The fee is shown on the form before you tick, and turnda files nothing until your payment has gone through.
Text messages are not open in any country yet. You can still ask for a country, but no country is open for texts until we open one, and that includes a country whose chip says Ready. Nothing is charged for texts themselves, because no business can switch them on yet. turnda also starts a country's registration only once it has confirmed that one registration covers every business there, so a request can wait for that. This page describes how the fee works once countries open.

What it is

Sixteen countries are on request (the list is in Countries for text messages). Fifteen of them need a sender name registered with that country’s registry before a text can go there. The sixteenth, Japan, needs a turnda phone number instead of a registration. turnda does the registration once, for everyone. The business that pays for it is the one that asked first.

Who pays what

You are…You payYou get
The first business to ask for a country The registration fee for the first year, then a yearly renewal while you keep it.Texts to that country, and the country opens for every business that asks later.
A later business Nothing for the registration.Texts to that country when it is ready. You are told who is paying.
Any business The normal price of a pack, for the zone that country is in.Two texts per visit.

How to check it in turnda

  1. Open Billing, scroll down to Countries on request (below Billing history) and press Show countries on request. Each country shows the price of a pack and its zone, how long the wait is, and a button.
  2. Press Request this country. A form opens, titled with the country’s name. It says Not charged yet.
  3. Read the box, tick the agreement, and press Send request. The tick box is your agreement to the fee. Send request stays off, and says why, until you tick.
  4. Watch the chip next to the country. Requested, Paid — registering, Ready, or one of the states in the table below.

A real example

Mei’s café has a second branch in Singapore. The form for Singapore says the registration costs US$660 for the first year, then US$195 a year, charged when turnda starts the registration. It also says that if the registry refuses, she would get back only about US$4, because once the registry has been paid it keeps everything it was paid (about US$617). If the registry refused before anything was filed, she would lose only the card fee. Mei ticks and sends. Nobody else has asked, so she is first in line and becomes the business that pays.

turnda charges her card, then files with the registry. About two to four weeks later the registry says yes, she gets an email, and the chip says Ready. Her friend Kofi asks for Singapore a month later. His chip says Mei’s Café is paying — you won’t be charged, and when it is ready he can switch on at no cost for the registration.

These amounts are an example. The form always shows the exact amounts for the country you pick.

What happens in the system

  1. 1You ask and tick
    No charge yet
  2. 2We start, you are charged
    Your card on file
  3. 3The registry decides
    About 2 to 4 weeks
From your request to a country that is open. Nothing is charged until the second step.
  1. 1Registry refuses
    Everything is stopped
  2. 2Refund to your card
    Minus two fees that cannot come back
If the registry refuses.

If the fee amount is not known yet, nothing is charged. The form says so, and turnda tells you the exact amount in the app. You then press Approve the fee. You have 30 days to approve it; after that the request closes by itself and you pay nothing.

If a registration is refused: where each part of the fee goes

PartWhat happens
The registry’s own fee Kept by the registry once it has been filed. It does not return it. The form shows the amount before you tick. If the registry refuses before anything was filed, it kept nothing, so there is nothing for it to keep.
The card fee Kept by our payment provider. It does not return it either. The form shows about how much (around US$39). On the card the refund shows “Kept: the card fee”.
Everything else Back to your card. If the registry had already been paid, in the Singapore example only about US$4 comes back. If the registry refused before anything was filed, you get back everything except the card fee. Card refunds usually reach your account in 5 to 10 business days.

If turnda stops texts for everyone: what comes back

Where your registration wasWhat comes back to your card
Charged, not yet filed The whole fee.
Filed and waiting for the registry Everything except the registry’s own part and the card company’s fee.
Already in force The whole months left of the registration year, worked out on the yearly part. The one-time part of a first registration is not returned once it has been filed.

The states you can see next to a country

StateWhat it meansWhat to do
Requested We have your request. Nothing is charged yet.Wait for our email.
Paid — registering Your payment went through and the registration is filed.Nothing.
Waiting for your bank Your bank needs you to confirm the payment. Nothing is filed until you do.Open the link in the email we sent.
Card declined The fee was not paid.You see two buttons: Update card and Pay again. Update your card and the new card is charged straight away, or press Pay again to try the same card once more. If the fee is not paid within 14 days, the request stops and the next business in line is asked.
In line Another business is paying. You will not be charged.Nothing. We email you when it is ready.
Ready Texts to the country are open for you.Switch on, or choose a zone that covers it.
Refused — refunded The registry said no.Nothing. See the table above.
Taking longer than usual Still not ready after several weeks.You can press Still waiting — ask for my fee back. The refund rule is the same as for a refusal. If you wait, we keep trying.

What you need to do

  1. Ask early. The registry takes about 2 to 4 weeks. Do not open a branch in that country until the chip says Ready.
  2. Keep a working card on file. A declined card stops the registration until it is fixed.
  3. If your bank asks you to confirm, do it the same day. Nothing is filed until you do.
  4. At renewal time, press Keep or Stop. Keep: your card is charged the yearly renewal on the date shown. Stop: other businesses in that country are offered the renewal.

Renewals

What happensWhat it means
The chip next to the country says the renewal is coming in a number of days The yearly renewal is coming up. You are asked to press Keep or Stop.
Your account pays for a country You are charged the yearly renewal while texts are your channel and you are on a paid package. You can stop it on this page at any time.
Your card is declined at renewal You have 14 days to fix it with Update card (the new card is charged straight away) or Pay again. After that, every other business texting that country is offered the renewal.
The paying business stops The other businesses are offered the renewal. The first to accept pays it.
Nobody pays Texts to that country end for everyone on the date shown. A renewal must be agreed at least 7 days before that date.
A country closes Your unused texts for it are refunded that day if you have no other location they can be used in. Otherwise they stay for your other locations.
You dispute the fee with your bank and lose Your account stops being the business that pays for that country.

What turnda does not cover

  • The registry’s decision. turnda files the request. Whether it says yes, and when, is up to the registry.
  • The registry’s own fee and the card fee on a refusal. They are not returned by the registry or the payment provider, so they cannot come back to you.
  • Your bank. Declines and confirmation requests are your bank’s.
  • The date a registry closes a country. It is theirs to set.

Common questions

QuestionAnswer
Do I pay when I press Request this country? No. Nothing is charged until turnda starts the registration, or, if the fee is not yet known, until you approve it.
Can I ask for several countries? A few at a time. You cannot have two open requests for the same country.
Do later businesses pay anything? Not for the registration. They pay for their own packs.
Is the fee refunded if I switch texts off? No. A fee is not refunded because you changed your mind. See Refunds.
Where do I see the invoice? In Billing history. The row says it is the text-message country fee, names the country, and says whether it is the first year or a yearly renewal. The same words are on your card payment's invoice.
What is a registry? The official body in a country that decides which sender names may send texts there.