The dashboard

Your Dashboard is the room at a glance.

Signing in takes each person to the screen their job starts on, so different people see different things and nothing is broken.

• A manager sees only their own locations everywhere on this page — every counter, row and alert below is scoped to the places they run. An owner sees the whole business.
• Brand-new account, no location at all? The page says "Set up your first line to see your dashboard" with one button, Open Guided setup. There are deliberately no zeros to read — an empty dashboard would only tell you what you already know.

The big number, Waiting now, is everyone in line right now across everywhere you can see — including people who have been called, are being served or are on hold (a small line under it says how many are being served or held). Above it, a line names what the band covers (one location, or all of them) and how many lines or locations are live right now — paused, closed or not-taking-visitors ones are counted separately. Under it sit six equal tiles, each about right now or about today only. A small ⓘ beside each tile explains it in plain words, with how it is calculated and the period and time zone it covers; click or tap it.

Under the tiles, one row per line (or per location when you have several): its name, a bar, how many are waiting, a status word and a staffing word. The words are what to read; the colour only repeats them. Click a row to open it — the line's Queue, or Locations when you have several. Only the first five rows show; “+ N more lines” says how many are left.

Beside Needs attention, owners and managers also see a card headed “This month's visits”, with the number used “of” what the package includes, a bar and “Your visits reset on …”. The owner also gets a “See your package” link to Billing. A visit counts the first time someone is called; people who join and are never called are not counted. The card is not shown for a business that is not on a metered package. See Your package and meter.

Needs attention is the same list as the red bar under the top bar and the amber Warnings badge beside the bell — one list, shown in three places. The heading carries the count. Each row starts with a bold word, Stop or Warning, then one sentence (“Where · what is wrong. What it means for visitors.”), the place (when you have more than one location), “since …”, and one button — or Owner only when the fix belongs to the owner. Stops come first, then warnings, and each line shows only its worst problem.

When nothing needs you it says All clear — “Nothing needs you right now.” — and that is a real all-clear, not an empty list.

• A new account sees nothing here until its first visitor has been served, and a location still being set up stays quiet too. Money, account, package and message alerts are not held back.
• Nothing about the queue speaks outside opening hours. The one exception: visitors still waiting after closing.
• Snooze until closing. On an amber operational warning (not a stop, never money or packs) the badge's list offers Snooze until closing. It hides that warning for you, at that location, until it closes. Snoozed ones wait in a “Snoozed until …” section with Show now.
• A fixed problem disappears by itself; the badge list shows “Fixed ✓” for a moment first.

On the Queue and the Dashboard the same problems also appear in place: a small amber mark on a visitor's card, on a counter tile under “On the floor now”, and a strip at the top of the line on the Queue. Reasons that used to be banners across the top of every page — the account closing or on hold, visits and message limits, a late payment, bank confirmation, a hand-over, updated Terms — are now rows in this list and in the red bar.

"On the floor now" shows who is signed in at which counter this minute, refreshing about every 20 seconds — a summary line ("3 on a counter · 2 with a visitor · 1 free").

Then a tile per person with their counter, whether they are Serving or Free, and how long they've been on.

• Empty it reads "Nobody is signed in to a counter right now." and “Your team appears here as soon as they sign in to a counter from the top bar.”
• If this one card can't load it shows its own retry and the rest of the dashboard carries on — it never takes the page down with it.

Trends, the walk-in and appointment split, satisfaction and insights are deliberately not on the Dashboard — they live on Analytics.

• The numbers refresh by themselves about every 30 seconds. You never press reload.
• A team member not yet assigned to any location sees a friendly page asking them to ask their owner or manager to add them.