HelpBilling, payments and refundsAdding or changing a card
Adding or changing a card
You add or change your card on a secure page run by Stripe, our payment service. turnda never sees or stores your card number.
Only the owner can add or change the card.
What it is
One card pays for your package and for any packs bought automatically. The pay step always shows which card it will charge, for example “card ending 4242”.
How to check it in turnda
- Open Billing.
- Press Card and invoices. A secure page opens. It shows your card and your receipts.
- Add a new card or replace the old one, then return to turnda. On an add-on card that needs a fix, the Update card button takes you to the same place.
A real example
Ana's Café Ana's card ends 4242 and expires this month. On the 2nd she opens Billing, presses Card and invoices and adds her new card ending 9921. On the 5th her US$49 renewal is charged to the new card. Nothing else changes: her package, her billing day and her packs stay as they were.
What happens in turnda
- 1You press Card and invoices
- 2Stripe's secure page opensYou type the card there, not in turnda
- 3The new card is savedturnda keeps only the last four digits, the card type and the month it expires, to show you and to warn you before it runs out
- 4The next charge uses itYour package, billing day and packs do not change
- Your receipts live in the same portal. Each receipt names your package.
- If a payment had failed, fixing the card puts you back on your package. See Card expiry and failed payments.
After a hand-over, the new owner has no card on file until they add one. When an owner hands the business to a manager, the old owner's saved card is removed. The new owner adds theirs on this page. Automatic buying of packs stays paused until the new owner adds a card, chooses a monthly limit and ticks the permission again. The old owner's card is never charged.
What you need to do
- Update the card before it expires, or as soon as you get a new one from your bank. About a month before a card expires, turnda emails the owner a “your card expires soon” heads-up, once for each card.
- After a hand-over, the new owner adds a card straight away.
- Keep one working card on file. Without one, packs are not bought and a renewal cannot be paid.
What turnda does not cover, and who does
| Not covered by turnda | Who covers it |
|---|---|
| Storing your card number | Stripe. turnda never sees it. |
| Issuing you a new card | Your bank or card company. |
| Whether the card works online or abroad | Your bank. See What to check with your bank. |
Common questions
| Question | Answer |
|---|---|
| Can a manager change the card? | No. Only the owner. |
| Can I keep two cards? | turnda charges the one card on file. Replace it in the portal when you want to use another. |
| Is the portal safe? | It is run by Stripe, who hold the card number. turnda only keeps the last four digits, the card type and the month it expires. |
Related: Hand over the business