HelpGetting startedGo-live checklist

Go-live checklist

Setup done? Here's a short, human read-through before real visitors arrive — five minutes now saves an awkward first morning.

Owner 2 min read

Before you open

  1. Check your line is set up right. The serving order matches how you actually work, and hours reflect when you take people.
  2. Don't let stations hold up opening. You can call and serve guests with nobody signed into a stationA spot where one staff member serves one visitor — a chair, desk, room or counter. at all — a single-counter shop needs none of these to go live.
  3. Check the join page asks only what you need. Every extra field is a reason to abandon.
  4. Check your brand is set. So your visitor pages and posters show your name and logo.
  5. Plan a dry run. Do it the moment the trial starts — it's free for 30 days.
What's a station? A stationA spot where one staff member serves one visitor — a chair, desk, room or counter. is a counter, chair or room staff can sign into to show who's where.
How to dry-run Scan your own QR, join, watch the trackerThe always-free web page a visitor gets when they join — it shows their number, how many are ahead, and an estimated wait, and updates on its own., and call yourself from a station.
Why it's worth it The join links only start working once you're live, so this is your first act as an open line — and it catches most surprises before a real visitor does.

Opening the line

Going live means starting your 30-day free trial — that's what turns the queue on.

  • From the Get started panel or the location's setup-status card on Locations, tap Start 30-day free trial & go live — card required, free for 30 days, cancel anytime, and the button shows the exact date you'd first be charged.
  • Billing is per location, so opening one branch doesn't commit the others.

Your first day

  • Put a lobby board where people can see it.
  • Keep your dashboard open to catch anything that needs you.
  • Remember the running-late bannerA free one-line message shown on the lobby TV and every tracking link — it sends no WhatsApp or email. — a free one-line message on the TV and every tracker when you're behind.
Nothing here is permanent. Every setting can change while you're live — start simple, watch a real day, and adjust. turnda re-sorts the line the moment you save.

Related: Serving order & fairness · Opening hours · Design visitor pages · Business branding · Locations hub · ((settings/billing|Billing & plans)) · Design the board · Dashboard