HelpGetting startedGo-live checklist

Go-live checklist

Setup done? Here's a short, human read-through before real visitors arrive — five minutes now saves an awkward first morning.

Owner 2 min read

Before you open

Check your line is set up right. The serving order matches how you actually work, and hours reflect when you take people.
Check every stop has a counter you have named. Every stop needs at least one counter, named by you — it is the place visitors are told to go when they are called. A stop that still has none shows a to-do, “Name the counter for” that stop; joining and calling keep working meanwhile, and the TV and phone use the stop's name. With one counter, staff who call without signing in use it; with two or more, they are asked which counter they are at first.
Check the join page asks only what you need. Every extra field is a reason to abandon.
Check your brand is set. So your visitor pages and posters show your name and logo.
Plan a dry run. Do it before your first real visitor — it uses a couple of your 100 free visits at most.

What's a counter? A counter is a serving point — a desk, chair or room — that staff can sign into to show who's where.

How to dry-run Scan your own QR, join, watch the tracking page, and call yourself from a counter.

Why it's worth it A dry run catches most surprises before a real visitor does. Your own test uses a visit only if you call yourself — see What counts as a visit.

Opening the line

There is no payment step to open a line. When the setup checklist is done, your join link and QR code work, on the Free package, with no card.

Free covers 100 visits a month. Check the meter now and then — see Your package and meter.
When you need more, the owner can change package on the Billing page — see Billing & packages.
Your package sets how many locations, lines, staff and lobby TVs the business can have. It only stops you creating more; nothing is ever deleted if you move to a smaller package. If you reach it, the app says “Your package allows up to … Choose a bigger package in Billing.” (On the biggest package it ends “, the most turnda offers.”) The numbers are in Package limits.

Your first day

Put a lobby TV where people can see it.
Run the business app on a computer or tablet. On a phone it shows “turnda works on a computer or tablet” — visitors still join and follow their place on their phones.
Keep your dashboard open to catch anything that needs you. Its Needs attention list is the same one as the red bar and the amber badge at the top of the app.
Remember the running-late banner — a free one-line message on the TV and every tracking page when you're behind.

Nothing here is permanent. Every setting can change while you're live — start simple, watch a real day, and adjust. turnda re-sorts the line the moment you save.