HelpBilling, payments and refundsChanging your package

Changing your package

Only the owner can change the package. A monthly payer moves up at once. A yearly payer changes at the renewal.

Owner Where: Billing 3 min read
There is no prorating. turnda never works out a part-month amount.

What it is

Changing your package means moving to a different number of visits a month. You do it on the Billing page.

How to check it in turnda

  1. Open Billing.
  2. Choose the package you want. The page tells you the date the change starts before you confirm.
  3. Confirm, and add or check your card.

A real example

Mei's Salon Mei is on Free and has used all 100 visits by the 12th. She moves to Core that day and pays US$49. She gets 1,500 fresh visits straight away, and the 12th becomes her billing day every month. The days left on Free are not credited, because Free costs nothing.

What happens in turnda

You want toWhen it startsWhat you pay
Move up, paying monthly or on Free Today, with fresh visits. Today becomes your billing day.The full price of the new package.
Move up, paying yearly At your next renewal. There is no mid-year upgrade.Nothing now. No money is lost.
Move down At your next renewal. Until then you keep the bigger package.The new price at the renewal.
Switch between monthly and yearly At your next renewal.The new price at the renewal.
  1. 1You choose a bigger package
  2. 2The old subscription is stopped once
    You are never charged twice for a package you replaced
  3. 3The new package starts today
    Full price, fresh visits
A monthly payer moving up.
There is no prorating. A monthly payer's move up costs the full price of the new package from the day it is made. The days left on the old package are not credited.

What you need to do

  • Check the date shown before you confirm.
  • To cancel a paid package, press Cancel subscription, at the bottom of the Change package card. It asks why you are leaving, but you can skip that. The package keeps working to the end of the time you paid for, then the business moves to Free. Automatic buying of packs stops from the day you cancel; what you already hold keeps working until the paid time ends. Cancelling a monthly package gives no refund, and a yearly payment cannot be refunded. To go down to Free at your renewal, use Move to Free at renewal on the Free package card.
  • Changed your mind? While the paid time has not run out, Keep my package takes the place of Cancel subscription.

What turnda does not cover, and who does

Not covered by turndaWho covers it
A part-month credit when you move up Nobody. turnda does not prorate.
A card that is declined when you move up Your bank. See What to check with your bank.

Common questions

QuestionAnswer
Can a manager change the package? No. Only the owner.
Do I lose visits I did not use? Yes. Unused visits end with the billing month, whatever package you are on.
What if I buy extra visits most months? A bigger package may cost less. Compare before you decide.
What happens to my WhatsApp packs when I change package? Your balance is kept (and your zone, if you hold a text pack from before). When you move up, your monthly limit starts a fresh month on that day.
Do I get an email when I cancel or change? Yes. Cancelling, pressing Keep my package, and a package or monthly/yearly change that waits for your renewal each send you an email, and a notice in the bell.
Will you warn me before a yearly renewal? Yes. A yearly payer gets an email 14 days before the renewal, with the day and the amount. You can change or cancel on Billing before that day.
Will you warn me before a monthly renewal? Yes. A monthly payer gets the same email a few days before each renewal, with the day, the amount and the card that will be charged.

Related: Close your account