Booking an appointment online (your visitors)

Share an appointment link and visitors book themselves — pick a day, pick an open time, fill in only the details you ask for, and confirm. No app, no account. This page is what they see, screen by screen.

The page opens with your business name and logo. The heading, colours and text size are yours to set in Visitor pages — see Design your visitor pages.

It comes in six languages and picks one on its own, and the visitor can switch it with the small language picker on the page — see which language visitors see.

This is where nearly every "why can't they book that?" question comes from, so here is the whole rule.

Every time on the page is in your business's clock, and it says which one — for example, "All times are GMT+8 — the location's local time." That line repeats on the confirmation, because it's the screen a visitor screenshots.

Out of the box an appointment asks for three things, and all three are required: their name, a phone number or email, and what they need (your service list).

You can switch each one off or make it optional, and add a vehicle or plate box and a note box, in Visitor pages → What you ask for. You can also ask how many people are coming — it is off until you switch it on. Staff see the number on the Appointments list, and it is counted in your reports once the visitor checks in. A group is still one appointment — it does not take a longer time or more places, and your Largest party size still applies. What you mark as required is enforced by turnda itself, not just by the page — an appointment with no name or no contact is refused even if someone sends it without using the form.

Under the contact box, once they've typed something, a tick box offers the confirmation and reminder. It's off until they tick it — an untouched box means no messages at all, however good the contact details are.

Confirm appointment stays dead until a time is picked, so it can't be pressed too early.

On success the form is replaced by a green tick and "You're booked!", with the date and time written out in full, the time zone, which location it's at, and a link reading Reschedule or cancel this appointment.

The screen also shows a short Your reference to read out at the desk, and an Add to my calendar choice (Apple / Outlook as a .ics file, or Google Calendar). A visitor who gave no email has nothing else to go back to, so the phone remembers the booking: reopening the same appointment link shows Your appointment at the top with View or cancel. It is forgotten once the appointment is cancelled, checked in or over.

That link is the visitor's own appointment page — see managing an appointment. It's worth telling people to keep it, since it's how they move or cancel without telephoning you.

The page never pretends. Each of these is a different screen, and knowing which is which turns a confusing visitor phone call into a ten-second answer.

Three failures look similar to a visitor and are quite different underneath.

If two people press Confirm on the last free place in the same second, one wins and the other is told the slot was taken.

Nobody is double-booked, and a visitor who presses twice by accident gets the appointment they already have, not a second one.

Related: Turn on appointments · Managing an appointment · How appointments are called · Which language visitors see