HelpSet up your lineCapacity & privacy
Capacity & privacy
Two jobs on one card — keep the line from over-filling, and decide how much of a visitor's name the world sees on your lobby TV. Both are per line. (The visitor's own tracking page never shows a name, on any setting.)
Privacy is a spectrum. Some businesses show full names on the TV; others show numbers only. turnda lets each line choose — set it to match how sensitive your setting is.
Capacity
| Setting | What it does |
|---|---|
| Capacity cap | New joins pause automatically once the line is full. People already waiting are unaffected; the join page shows “The line is full right now”, and a Warning on your Dashboard and warnings list says the line is full and new visitors are turned away. Leave it blank for no cap. |
| Count the cap by: Ticket numbers (one per party) | The cap counts one per party. |
| Count the cap by: People (headcount) | The cap counts by headcount — for occupancy or fire limits. This works only when the join page, the kiosk or the appointment page asks for the party size. Until one does, every visitor counts as 1. |
| Largest party size | The biggest group the join page, kiosk and appointment page will accept. It has no effect unless one of them asks for the party size. |
| Pause new joins | Temporarily stops new joins and online appointments, whatever the cap says. People already waiting are unaffected. Useful for a rush or when closing soon. |
A worked example Where the join page asks for the party size, a visitor joining for a group of four is refused at the door if Largest party size is set to three.
What shows in public
Shown on the lobby TV — names appear there, never on the tracking page
| Option | What it shows |
|---|---|
| Numbers only (the default) | Fully anonymous — a new line is private until you decide otherwise. |
| Initials + numbers | First initials alongside the number. |
| Names + numbers | Full names alongside the number. |
- This only affects the lobby TV. A visitor's own tracking page never shows a name, whatever you pick here.
- It's a ceiling, not a switch: the TV only shows names if its display design is also set to show them. Pick Names + numbers here and the TV can still show none, if the display design says otherwise.
- The masking happens on turnda's servers, not just on the screen.
- Add an optional Ticket number letter to prefix numbers, e.g. A012. Set it before you open: changing it in the middle of the day renames everyone already waiting.
- Show no-show numbers on the TV is in the line's Lobby TV section, not here. Turn it on so the desk can call back no-shows.
Wait, ratings & letters
| Setting | What it does |
|---|---|
| Show estimated wait on tracking links | Gives visitors an approximate wait on their tracking page. |
| Ask visitors to rate their visit | Shows a 1–5★ rating on the tracking page once the visit is done; no message is sent. Optionally with a written comment, and a low-rating alert to the team. Lives in the Feedback & ratings section, not here. |
| Show a 'Join the line' button for your website | Separate from this page — the “Join the line” link and website button live in the line's Share / Get found panel. |
Names still showing after you changed this? Public displays follow this setting live, but a paired device may cache briefly — it catches up within moments.
Capacity & privacy
19 settings Control type Setting What it does Default Affects
Capacity capCapacity & limits · Number Max in the line before new joins pause. Blank = no cap. No cap LineJoin page
Count the cap byCapacity & limits · Choice Tickets (one per party) or People (headcount — for occupancy/fire limits). Tickets Line
Largest party sizeCapacity & limits · Number The biggest group the join page and kiosk accept. Range 1–100. 100 Join page
Shown on the lobby TVVisitor page & privacy · Choice Numbers only (hides names on the TV) · Initials + numbers · Names + numbers. Private by default. Numbers only Lobby TV
Ticket number letterVisitor page & privacy · Text Optional letter before each number, e.g. A012. Blank = plain numbers. Blank Lobby TVTracking page
Let visitors pick who they wantVisitor page & privacy · Toggle Asks “Who would you like?” on the join page so a regular can request a particular person. It only appears when the line actually has staff assigned to it, so turning it on changes nothing until it does. Off keeps the join page simple where nobody has a preference. On Join page
Ask visitors for an email codeVisitor page & privacy · Toggle Before joining, a visitor types a six-digit code we email them, so nobody can take a place with a made-up address. The email box becomes required. Anyone who can’t get a code is sent to the counter. Off Join page
Let visitors confirm with an appointment codeVisitor page & privacy · Toggle Someone with an appointment for today types its code on the join page and is checked in as that appointment, not as a second walk-in. With only this on, people without an appointment are sent to the counter. Off Join page
Ticket number digitsVisitor page & privacy · Number Pads every ticket number out to at least this many digits, so 7 shows as 0007 at 4. It is padding, not a limit — a busy day that passes 9999 simply prints 10000 and nothing is refused or reused. 1 keeps plain numbers. Range 1–5. 1 Lobby TVTracking pageJoin page
First ticket number each dayVisitor page & privacy · Number The number the day’s first visitor gets; it starts again from here every morning. Set 1001 so a new business doesn’t look like it is on visitor 4. If someone from yesterday is still waiting, the first number of the new day is lifted above theirs so nobody is handed a number twice. Range 1–99999. 1 Lobby TVTracking pageJoin page
Last ticket number before it starts againVisitor page & privacy · Number Optional. With an end set, numbers run from the day’s first number up to this one and then start again from the beginning, skipping any number a visitor is still holding, so nobody ever holds the same number at the same moment. Blank = no end: numbers keep counting up. It must be above the line’s first ticket number. Range 2–99999. Off Lobby TVTracking pageJoin page
Show estimated wait on tracking linksVisitor page & privacy · Toggle Show an approximate wait time on each visitor’s tracking link. The lobby TV shows a wait only if you add a wait panel to its display. Off Tracking pageJoin page
Show no-show numbers on the TVLobby TV · Toggle A strip lists no-show numbers so the desk can call them back. On Lobby TV
Ask visitors to rate their visitFeedback & ratings · Toggle A completed visitor is invited to leave a 1–5★ rating on their tracking page. Off Tracking page
Ask for a written commentFeedback & ratings · Toggle Adds an optional comment box under the stars, so a visitor can say why. Only appears once you're asking for a rating. Off Tracking page
Notify the team on a low ratingFeedback & ratings · Number Notifies you when a visit is rated at or below this. Set it to 2 and a 1★ or 2★ arrives in your bell while the customer may still be in the shop. Blank = no alert. Range 1–4. Off Staff
Names shown as “up next”Lobby TV · Number How many upcoming visitors the display names. Range 1–20. 10 Lobby TV
Chime on callLobby TV · Toggle The lobby TV plays a short chime when a new visitor is called. Off Lobby TV
Pause new joinsCapacity & limits · Toggle People already waiting are unaffected; the join page shows “check back shortly”. Off Join page
Owner & Manager can change all of these. Every row names the Line settings tab the control is on — open Locations → your line → Line settings and pick that tab. Defaults and ranges are checked against the running product on every build.
Related: Rate the visit · The lobby TV