HelpGetting startedSet up your first line & go live

Set up your first line & go live

Guided setup asks a few plain questions, makes your first location from the answers, and ends on a page with a real code to scan. Nothing is made until you press Create this location, and you can change every answer later from Locations.

Owner Where: Guided setup 4 min read

Quick answer. Open Guided setup in the menu, choose Start fresh, answer the questions, check them on one page and press Create this location. turnda never asks you to pick an industry template — you say how your own place runs, and it sets itself up around that.

Example Ravi runs a barber shop. He opens Guided setup, presses Start fresh, types the place's name, says people just turn up, one line, and that he will use the TV. He keeps every suggestion, checks the page and presses Create this location. His line is ready in about 5 minutes, with a code on screen for customers to scan.

Where to find it

Guided setup is in the owner's menu, and the first time you sign in as an owner with no location yet, turnda takes you straight to it. The Add a location button on the Locations page opens the same place. It makes a location for you; to change one later, open Locations. Only the owner can use it.

How you start

The first screen asks How do you want to start? and promises three things: we only ask what applies to you, nothing is made until you check it, and you can stop and come back any time.

Choice	What happens
Start fresh	You answer each question for this place. This is the choice for your first location.
Copy	Appears once you already have a location. We copy how it runs, and you only give the new place its own name, hours and team.
Carry on where you stopped	Appears only if you have a saved form. Your answers are exactly as you left them.

The questions

4 first questions decide the rest: the name of your place, whether people book a time or just turn up, how many lines you have, and which parts of turnda you will use. A simple place answers far fewer questions than a big one. Before the first question you see Here is your plan: how many questions, and about how many minutes.

A bar at the top shows how far you are and about how many minutes are left.
A map of the steps shows what is done, what you are doing now, what is still to do, and what is not needed.
Every question has Why we ask and Our suggestion, already chosen for you. If it fits, just press Next.
Not sure — use the usual lets us set our usual value. You can always change it later.
A picture on the side shows what your visitors will see as you answer. On a phone you can hide it.
If you skip a part, say you do not use appointments, you are not asked about them.
For each line you type the name of each counter — the place a called visitor is told to go, like Desk 1, Chair 2 or Room 3. A line split by staff uses each person's name instead.
Walk-ins are always included, whatever you pick.
Your first location also asks your business time zone and country, once. The time zone decides when your line opens and closes, and which day your numbers start again. The country is guessed from the time zone; it is used to read local phone numbers and to know which messages can be sent.

Stop and carry on later

Your answers save by themselves after each one. Press Save and finish later to stop. Come back from Guided setup and you carry on from the same question, on any computer or tablet. An unfinished form is removed after 30 days; a week before, you get one email, and the Carry on card shows the day.

Check, then create

The review page shows What you chose, Worked out for you and The rest, set the usual way. Press Change beside anything to go back to it. Creating is all or nothing: either the whole location is made, or nothing is, and if it fails every answer is kept. Press Create this location once; a second press cannot make a second location.

When it is ready

The ready page shows the place's name, its opening hours, whether it is taking visitors, how many visits you have used, and a real code to scan with your own phone. Press Open the Queue to see yourself appear. Pressing Call in this test uses one of your visits. If you added team members, a card shows each person's username and a one-time setup code; they type both on the staff sign-in page.

Below that are a few things only you can do with the real thing, each with its reason: Connect your TV, Set up your tablet, Print your poster, Say it in your own words and Make the TV look yours. Take this with you gathers your answers, links and codes into one file you can download as a PDF or email to yourself with Email it to me.

Appointments line? Add the services people can book right after Guided setup — until then there is nothing for them to choose. Services & slot lengths walks it through. A journey's other stops are added the same way, from Locations.