HelpBilling, payments and refundsTax (GST) on invoices

Tax (GST) on invoices

Tax, where it applies, is shown on each invoice.

Owner Where: Billing → Billing history 2 min read
Tax is called GST in Singapore, and VAT or sales tax in many other countries. This page uses “tax” for all of them.

What it is

Tax, where it applies, is shown on each invoice. The pay step shows it before you pay, and your invoice shows the same amount. Your invoice is your receipt.

How to check it in turnda

  1. Before you pay, read the pay step. It shows the price you pay, and the tax or “No tax added”.
  2. After you pay, open Billing history and download the invoice. It shows the same amount you paid, with the tax where it applies.

A real example

Ana's Café in Singapore Ana buys a WhatsApp pack priced at $30. Where no tax applies, the pay step shows $30 and the words “No tax added”, and her invoice shows $30.00. Where tax applies, the pay step and the invoice show the tax as well.

What happens in turnda

  1. 1You choose what to buy
    The price shown is the price you pay
  2. 2You see the price you pay
    The pay step shows the price and any tax
How a charge works.
  • Refunds go back to the same card, for no more than you paid.
  • The same rule for every price. Packages, extra visits, WhatsApp packs and text packs: the price shown is the price paid.

What you need to do

  • If you have a business tax number, give it where the payment page asks for it, or in Billing → Card and invoices, which opens our payment provider’s page for your details. Where you can add it, it shows on new invoices.
  • Keep your invoices. They are your record of what you paid.

What turnda does not cover, and who does

Not covered by turndaWho covers it
Your own tax affairs, such as whether your business can claim a cost Your tax office and your accountant.
Filing your tax return You and your accountant.

Common questions

QuestionAnswer
Is tax included in the package price? No. Where tax applies it is added on top and shown before you pay, as the price plus the tax and the total, and again on the invoice. Where none applies the pay step says “No tax added”.
Why is there no tax on my invoice? Where no tax applies, the pay step says “No tax added” and the invoice has no tax line. Where tax applies, it is shown on the invoice.
I forgot to add my tax number. Open “Card and invoices” on the Billing page and add your business tax number there, if the page offers it. It can only appear on invoices issued after that. An invoice already issued cannot be changed — keep it as it is for your records.
I moved my business to another country. Open “Card and invoices” on the Billing page and change your address. Prices stay in US dollars, and tax, where it applies, is shown on each invoice. WhatsApp is priced by the country of your visitors’ phone numbers, not by your address. Text messages are not open in any country yet; when they are, they are set up country by country.

Related: Ask about this charge