HelpBilling, payments and refundsMoving to Free
Moving to Free
Moving to Free never deletes anything. You keep your lines, settings, logo and invoices, and what you bought is kept for when you pay for a package again.
Free is 100 visits a month with all screens and pages and no card. WhatsApp needs a paid package.
What it is
Free is the package a business falls back to when its paid package ends. Three things can end it: you cancel, a payment is not fixed in time, or the bank returns a package payment to you.
How to check it in turnda
- Open Billing. The Your package card shows the package name, Free once it has ended. While your paid time runs out it says “Your subscription ends on [date]. Then you move to the Free package.”
- Look at the add-on cards. Packs you hold show as paused and kept.
- Check your email. You get one when the package has ended.
A real example
Mei's Salon Mei cancels her Core package on the 10th, with her time paid to the 30th. Until the 30th everything works as before. On the 30th her salon moves to Free with 100 visits a month. She holds 300 WhatsApp messages. They are kept and paused. Three months later she chooses Core again and her 300 messages are back, ready to use.
What happens in turnda
- 1Your paid package endsYou cancelled, a payment was not fixed, or the bank returned a package payment to you
- 2People already waiting are finished first
- 3The business moves to Free100 visits a month, no card
- 4Packs you bought are paused and kept
- 5You pay for a package againYour packs come back
| Area | On Free |
|---|---|
| Visits | 100 a month. At the limit, new joins pause when the day ends. |
| Lines, locations, counters, staff, TVs | Every feature is in every package. Your package is priced on visits. |
| Your lines, settings and logo | All stay. |
| Cannot be switched on. The Visitor updates card says “Works on a paid package” and offers Choose a package. Packs you hold are paused and kept. | |
| Extra visits | Cannot be bought. Balances are kept and paused. |
| Automatic buying | Stops. No new pack is bought. |
| Invoices and statements | Stay in Billing. |
What you need to do
- Nothing, if Free is enough. It is kept for as long as it is used.
- To go back, open Billing, choose a package and add a card. A monthly payer starts today with fresh visits.
- If you moved to Free because of a failed payment, fixing the card puts you back on your package at once. See Card expiry and failed payments.
What turnda does not cover, and who does
| Not covered by turnda | Who covers it |
|---|---|
| A refund for the unused part of a cancelled package | Not covered. A package runs to the end of the time you paid for. |
| Keeping a Free account nobody uses | See the quiet-accounts table on Close your account. |
Common questions
| Question | Answer |
|---|---|
| Does moving to Free delete anything? | No. Your lines, settings, logo and invoices all stay. |
| Is the business switched off? | No. It keeps taking visitors up to the Free visits, and people already waiting are served. |
| Do my packs expire on Free? | No. They are paused and kept while your account is open. |
| Can I have more than one Free account? | No. A second Free business cannot be opened with the same sign-in email. |
Related: Changing your package