HelpBilling, payments and refundsYour package and visit meter

Your package and visit meter

The meter answers one question: how many of this month's visits have we used?

Everyone Where: Account menu, Dashboard and Billing 5 min read
Quick answer. Open the account menu and read the This month card. Owner, manager and staff all see it. Only the owner sees the price and the buttons.

What it is

The meter counts the visits your business has used this month. A visit counts once, when you call someone — whatever the stops.

How to check it in turnda

Who you areWhere to lookWhat you see
Owner Account menu, or BillingThis month's visits, the price, the date the count starts again, and the buttons to change package (Change package or See packages, and Change the maximum when extra visits are on).
Manager Account menu, or the DashboardThis month's visits and what happens at the limit. No price, no Billing page.
Staff Account menuThis month's visits. When the month is running short, one line asking them to tell the owner.

The This month card in the account menu shows your package, 37 of 100 visits and a bar, then “37% used · 63 left · resets on” the date. If the month is going fast it adds “At this pace, you'll use them all by” a date, which is only a guess from the days so far. The meter on Billing and the Dashboard is one line, for example 37 of 100 used · 63 left · 37%, with “Resets on” and the date. Read it left to right: visits used, visits left, and how much of the package that is. The numbers here are only an example. Extra visits you have bought and still hold are counted in the total, so the line can read, for example, 1,500 of 2,000 used · 500 left. Extra visits that are on hold, and any held on the Free package, are not counted.

Under the visit line, Billing also shows how many emails you have used, in the same shape (“used of 4,500 emails · left · percent”, for a package with 4,500), with its own bar, and “Includes 2 extra packs” when you hold extra visits. Emails have their own allowance and their own warnings. See The email allowance.

If turnda has given your business a package as a gift, the top card on Billing says A gift from turnda — free until and the date. It says so louder when the end is near. After that date your business moves to the Free package unless you choose a package.

A real example

Mei's Salon Mei is on Core with 1,500 visits. On the 14th her line shows 1,200 of 1,500 used · 300 left · 80%. She gets a warning email and a banner. On the 26th it reads 1,500 of 1,500 used. Her day finishes as normal, and new joins pause when that day ends at her salon.

What happens in turnda

  1. 1Fresh month
    The meter reads 0 of your package
  2. 280% used
    The owner is emailed and a Warning shows
  3. 3100% used
    Another email and a Warning. Every Call is still counted
From a fresh month to the limit.
At the limitWhat happens
Staff keep calling people Every Call is still counted. The day finishes as normal.
The location's trading night ends New joins pause: the QR code, the join link and walk-ins added by staff. A place open past midnight pauses when that late opening ends.
A visitor tries to join They see: “This place isn't taking new visitors right now. Please speak to a member of staff.” It does not mention money.
People already waiting Still called and served.

The strip across the top of the app

WhenWhat the owner and managers see
The first warning level is reached “You've used 80% of this month's visits”, then the count and “They reset on” the date. The owner also gets the button Get more visits or See your package.
All visits are used “This month's visits are used up”, then the count, then “Today's line keeps going; new visitors pause when today's business day ends.”
New visitors are paused “New visitors are paused — this month's visits are used up. Everyone already waiting is still served. It starts again on” the date.
The package payment failed “Your last payment didn't go through”, with the day of the grace period and the button Update card for the owner. A manager sees the words only.

Only the owner and managers see this strip. Staff see the account-menu card. Examples use made-up numbers.

  • It is live. The line moves by one when a visitor is first called. You do not need to refresh.
  • A new business reads 0 of N before its first Call, not a blank.
  • Unused visits are lost when the billing month ends. They do not roll over.
  • The date it starts again is your billing day on a paid package, or the day of the month you signed up on Free.
  • Visits by location. On Billing, the owner sees how many visits each location used. It is for your information only and is not on your invoice.
  • Joined but never called. Billing also shows how many people joined and were never called. They cost you nothing.

What you need to do

  1. Glance at the meter when you see the 80% warning.
  2. If you will run out, choose a monthly limit for extra visits, or move to a bigger package. See Extra visits and Changing your package.

What turnda does not cover, and who does

Not covered by turndaWho covers it
Giving back visits you did not use Nobody. Unused visits end with the month, like a monthly phone allowance.
If an email warning lands in spam Your email provider. The Warning in the app is the back-up that always shows.

Common questions

QuestionAnswer
Does joining the line use a visit? No. Only pressing Call does. Someone who joins and leaves without being called is never counted.
If I call the same person twice? It counts once. Calling again, moving to another stop or transferring never adds.
What if I undo a Call by mistake? A Call you undo within 60 seconds does not count.
Does a warning buy anything? No. A warning is only a message. Extra visits are bought automatically, near the end of your visits, and only if you chose a limit.
Is the price of the WhatsApp or text packs on the same meter? No. Extra visits, WhatsApp messages and texts each have their own count on their own card. See Running low.

Related: What counts as a visit