HelpSettings & accountYour profile

Your profile

Your profile holds your name and the two emails turnda cares about — the one you sign in with, and a separate recovery email that is your fallback if you ever lose access.

Owner & Manager Where: Settings → Profile & recovery email 5 min read

Your name & business

FieldWhat happens Who can
Your name The owner can edit this here. A manager sees the owner's name instead, under the label Owner, and cannot change it. Owner
Business name Shown here. The owner edits it in Settings → Business brand. Anyone on the team
Business code Shown read-only. It is baked into your links and cannot change. Anyone on the team

Your business codeThe short, 4-character code for your business — usually letters from your business name, occasionally with a digit. It appears in your join links and posters, and you need it to recover access. is the short code for your business.

The two emails

EmailHow it works
Sign-in email Where passwordless links go. Managed by your sign-in provider, so it is read-only here. A manager sees “Set — only the owner can see it” instead of the address.
Recovery email Editable by the main owner only. The fallback used to recover the account. It must be different from your sign-in email, so a single lost inbox cannot lock you out completely. A manager, or a second person with the owner role, only sees that it is set.

Email summaries

CardWhat it does
Weekly digest A once-a-week email summary of how your business is doing, with all your locations added together. Only the main owner sees this card, and the email goes to the owner's sign-in address. The switch is Email me a weekly digest.
Analytics summaries by email A short summary of how your visits went, with the top things to improve. It never names a visitor. Everyone who can see analytics gets a Monthly summary (on the 1st of each month, with the last 12 weeks). A manager also gets a Weekly summary (every Monday morning, for the locations they manage). Each person switches their own off here.
Your managers' summaries The owner sees a list of managers with a weekly and a monthly switch for each, and can switch a manager's summaries off. The manager then sees that the owner has switched it off for them and cannot turn it back on.

Two more cards

CardWhat it does
Recovery codes Only the main owner sees this card. One-time codes that get you back in if you lose access to your sign-in email. It shows how many are left (“{n} of {total} codes left”) and the date the set was made. Generate new codes asks “Replace all your recovery codes?” — choose Replace my codes. Every older code stops working straight away, and you are emailed to confirm. Save the new set, then press I've saved them.
Page introductions Everyone who signs in sees this card. The switch Show page introductions controls the short explanation that opens the first time you visit a page. Turning it on also brings back every introduction you chose not to see again. You can always open one from the ⓘ beside the page name.

What can't change here

  • The business code and sign-in email are fixed on this page. They are identity anchors.
  • The business name is edited in Business brand (owner only). Each location's own name is in Location details.
  • Everything genuinely yours to edit — your name and your recovery email — saves with Save changes.

Handing the business to a manager

The owner can hand the whole business to one of their managers — for example when you sell it or step away. It is a request the manager has to accept; nothing changes until they do. The card is at the bottom of this page, and only the main owner sees it.

  1. On Hand over the business, tap Hand over the business, choose the manager, and type their email address to confirm. Only managers who are active and have signed in with their email can be chosen — and not one whose sign-in email was changed in the last 24 hours: you are told “This person's sign-in email was changed recently, so they can't be made an owner yet. Please try again later.” You must be signed in with your own email, not on a shared counter tablet.
  2. We email them a link that works once and runs out after a set number of hours — the screen tells you how many. While it waits you can Cancel the request. Only one request can wait at a time.
  3. The manager opens the link, signs in as themselves, reads what changes, ticks that they accept the Terms of Service and the Data Processing Agreement (as at sign-up), and taps Accept and become the owner — or Decline. The button stays off until the box is ticked, and the server refuses an accept without it. The version they accepted and the time are recorded. A link that has expired, been used, been cancelled or been opened by someone else shows “This hand-over link isn't valid any more.”
When they accept…What happens
The new owner Becomes the owner of the business — every location, the team and billing.
You Become a manager of every location, so you can keep working exactly where you did. The new owner can change that on the Team page.
The billing card Your saved card is removed from the billing account, and the billing email moves to the new owner. Your package and billing day carry on unchanged. The new owner is asked to add their own card on the Billing page.
If no card is added The next renewal cannot be paid, so the usual failed-payment grace period applies, and then the business moves to the Free package. Nothing new is charged to anyone.
Recovery Your recovery email is cleared and the recovery codes are replaced. The new owner is shown a new set once, on the accept screen.
Who is told Both of you get an email when it is done. Every step — the request, a cancel, a decline, the acceptance — is written to the Activity log.
There is no password to re-enter, so the confirmation is the email. turnda has no passwords. The safeguards are that you must be signed in with your own email, you must type the manager's email, the manager must accept from a link sent to that same address, and the link works once. If the manager is removed, demoted or changes their sign-in address before they answer, the request stops working.
Manager, not owner? You will see the profile read-only: “Only the owner can change the business profile.” That is expected — the owner's identity details are theirs to manage.