Run the queue

The console — call, serve, fix the day. Pick a topic:

• The Queue console The page staff live in — tabs, filters and states. 4 min
• Call & serve Call next, start serving, complete — the core loop. 4 min
• My stops: serve several stops from one screen Call next for each stop you cover, from one Queue screen. 3 min
• Grab & call Take a colleague's visitor to your own counter. 3 min
• Hold, no-show & requeue Hold a visitor, handle no-shows, put people back. 3 min
• Walk-ins, notes & flags Add walk-ins, private notes, flags and reporting an issue. 3 min
• Visit notes The running list of private notes on a visit. 2 min
• Transfer a visitor Move someone to another line — or another location. 3 min
• Running a multi-stop visit