Run the queue

The console — call, serve, fix the day. Pick a topic:

• The Queue console The page staff live in — tabs, filters and states. 4 min
• Call & serve Call next, start serving, complete — the core loop. 4 min
• Hold, missed & requeue Hold a visitor, handle missed calls, put people back. 3 min
• Walk-ins, notes & flags Add walk-ins, private notes, flags and reporting an issue. 3 min
• Transfer a visitor Move someone to another line — or another location. 3 min
• Running a multi-stop visit